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[ { "question": "I am not a current rewards member. How do I sign up?", "answer": "Sign up by downloading the Sweet Paris App, creating an account in the app, and verifying your email. These easy steps will whisk you to ordering made sweet and amazing rewards!", "category": "The Sweet Paris App" }, { "question": "What benefits do I get with the Sweet Paris App?", "answer": "The Sweet Paris App allows you to enjoy a variety of perks, such as ordering ahead to save time, collecting whisks for each dollar spent toward exciting reward redemptions, and staying in the know about exclusive promotions. You will also receive a birthday surprise on your special day!", "category": "The Sweet Paris App" }, { "question": "I am an existing Sweet Passport member. How do I transfer my existing rewards points in the app?", "answer": "Download the Sweet Paris App and create an account using the same phone number/email that you used for your Sweet Passport Rewards. Then open the app, click on the “Transfer Existing Points” window at the top of the Home Screen, and fill out the form. You can also find a link to the form by clicking on MORE on the bottom right hand corner of the homescreen, and then clicking on “Transfer Points”", "category": "The Sweet Paris App" }, { "question": "How do I earn rewards points?", "answer": "Collect whisks for the sweetest rewards. For every dollar spent, you will get a whisk!", "category": "The Sweet Paris App" }, { "question": "How do I redeem rewards points? ", "answer": "You can redeem either in-store or with your online order. For online orders, click on the Loyalty Button, then the reward you’d like to redeem. Follow instructions to add the item to cart and apply available offers. To redeem in store, simply show your loyalty card QR code to the cashier to redeem your rewards.", "category": "The Sweet Paris App" }, { "question": "What rewards can I earn?", "answer": "As you collect whisks, you will reach various milestones which will earn exciting rewards and free items! (1) 50 Whisks - a free hot beverage or 1 scoop a la mode (2) 100 Whisks - a free kid’s crepe or a free soup (3) 150 Whisks - a free Nutella (4) 200 Whisk - any free crepe of their choice", "category": "The Sweet Paris App" }, { "question": "Do I have to have the app to be a member?", "answer": "Currently our loyalty program is tied to the app. Download to continue to earn rewards on your in-store and online purchases!", "category": "The Sweet Paris App" }, { "question": "I visit multiple locations of yours, does it matter which one I select to sign up?", "answer": "Your rewards can be used at any location! You do not need to select a location to download the app and create an account", "category": "The Sweet Paris App" }, { "question": "How many Sweet Paris locations are open in Houston?", "answer": "We have 7 locations in the Greater Houston area, these include: (1) CityCentre, (2) Rice Village, (3) Highland Village, (4) Baybrook Mall, (5), Sugarland, (6) Katy, and (7) The Woodlands.", "category": "Locations" }, { "question": "Outside of Houston, where else are you located?", "answer": "Outside of Houston, we’re located in Austin, San Antonio and College Station in Texas, Doral and Coral Gables in Florida, Woodbury in Minnesota.", "category": "Locations" }, { "question": "What new locations is Sweet Paris opening soon?", "answer": "Sweet Paris has upcoming openings in 2024 in McAllen, Miami, Twin Cities, and Phoenix.", "category": "Locations" }, { "question": "What time do you guys open/ close?", "answer": "Each of our locations has its own opening and closing time. You can find our specific hours of operation under <a href='/locations'>https://www.sweetparis.com/locations</a>.", "category": "Locations" }, { "question": "Is Sweet Paris open on special holidays such as Thanksgiving, Christmas, and New Year?", "answer": "All details regarding our holiday schedule are updated a day in advance, please take a moment to go over our hours of operation for the location you’d like to visit under <a href='/locations'>https://www.sweetparis.com/locations</a>.", "category": "Locations" }, { "question": "Do you offer gluten-free crêpes?", "answer": "Yes, while placing your order, please be sure to let us know that you’d like us to use a gluten-free crêpe batter for your crêpe.", "category": "Menu" }, { "question": "Do you offer vegan/ dairy-free crêpes?", "answer": "We offer vegan and dairy-free batters with any of our crêpes, while placing your order, please be sure to let us know that you’d like us to use a vegan or dairy-free crêpe batter for your crêpe. Additionally, we do also offer vegan options. Our “Berry Agave” crêpe is a delicious sweet crêpe made with apples caramelized in agave syrup, strawberries, & blackberries. And our “The Vegan” crêpe is an incredible savory crêpe made with delicious portobello mushrooms, black bean purée, corn salsa, & chipotle sauce!", "category": "Menu" }, { "question": "I have food allergies, can I substitute the items on my crêpe?", "answer": "Absolutely! While placing your order, please make sure you let us know about any allergies you may have to the ingredients your crêpe contains. Also, please let us know what ingredients you’d like to substitute them for.", "category": "Menu" }, { "question": "Does your crêpe batter contain eggs?", "answer": "Yes, it does. However, you’re welcome to substitute it for a vegan batter if you have any allergies or dietary restrictions.", "category": "Menu" }, { "question": "Will I be able to get a virgin French Riviera Cocktail?", "answer": "Unfortunately, our cocktail and mimosa mix contains alcohol already, hence we can’t offer a virgin cocktail or mimosa.", "category": "Menu" }, { "question": "How do the food bank donations work with Sweet Paris’ Eat Here Feed There program?", "answer": "With the help of Sweet Paris’ Eat Here, Feed There Program, for each crêpe sold with the food bank logo, Sweet Paris donates one meal to children in need.", "category": "Eat Here Feed There" }, { "question": "Which crêpes are your food bank donation crêpes?", "answer": "Allison’s Parfait, Lemon & Sugar, and Truffled Caprese are the three crêpes that participate in our Eat Here, Feed There program", "category": "Eat Here Feed There" }, { "question": "How many donations have you made so far?", "answer": "The number of donations made so far is listed at <a href='/your-impact'>https://www.sweetparis.com/your-impact</a> please take a moment to learn more about our food bank donations here.", "category": "Eat Here Feed There" }, { "question": "How many of your locations take party room reservations?", "answer": "Our Baybrook Mall location primarily takes party room reservations. If you’re looking to book a room for your event, please visit <a href='/private-rooms-and-events'>https://www.sweetparis.com/private-rooms-and-events</a>", "category": "Party Rooms" }, { "question": "What is the process to book a party room at Sweet Paris Baybrook?", "answer": "To make a reservation please follow these steps: (1) Visit <a href='/private-rooms-and-events'>https://www.sweetparis.com/private-rooms-and-events</a>, (2) Fill out the form on the page, (3) Get in touch with our team if you have any special requests, (4) Upon reviewing your party request, our team will get back to you and confirm your reservation.", "category": "Party Rooms" }, { "question": "Do you have a special catering menu?", "answer": "Please fill out the form on <a href='/private-rooms-and-events'>https://www.sweetparis.com/private-rooms-and-events</a> there you will be able to curate your own menu from the variety of options available.", "category": "Party Rooms" }, { "question": "Will you be able to help with decorations in the party room?", "answer": "We do not decorate the party room. However, the room will be available 1 hour prior to your event if you wish to decorate. Please be sure to not hang any decorations on the Venetian plaster walls as well as avoid any confetti decorations.", "category": "Party Rooms" }, { "question": "Can I get food catered from outside?", "answer": "Unfortunately no. The only outside food allowed is cakes and cupcakes.", "category": "Party Rooms" }, { "question": "How much does it cost to reserve your party room?", "answer": "For all Party Room inquiries please visit <a href='/private-rooms-and-events'>https://www.sweetparis.com/private-rooms-and-events</a> or give us a call at <a href='tel:346-230-8090'>346-230-8090</a>", "category": "Party Rooms" }, { "question": "Does Sweet Paris cater events?", "answer": "We provide catering services in Houston If you’d like to know more about our catering services please visit <a href='/catering'>https://www.sweetparis.com/catering</a>", "category": "Catering" }, { "question": "How can I book Sweet Paris for catering an event?", "answer": "To make a catering reservation please follow these steps: (1) Visit <a href='/catering'>https://www.sweetparis.com/catering</a>, (2) Fill out the form, (3) Get in touch with our team if you have any special requests, (4) Upon reviewing your party request, our team will get back to you and confirm your reservation.", "category": "Catering" }, { "question": "Do you have a special catering menu?", "answer": "Yes, please fill out the form on <a href='/catering'>https://www.sweetparis.com/catering</a> there you will be able to curate your own menu from the variety of options available.", "category": "Catering" }, { "question": "When will the chef from Sweet Paris arrive at the site of the event?", "answer": "30 minutes in advance of your scheduled event start time.", "category": "Catering" }, { "question": "How much space is needed for setup and serving?", "answer": "While we do have 6-foot and 8-foot folding tables, kitchen islands work as well. When you submit the Catering Form, this can be discussed.", "category": "Catering" }, { "question": "How long does the chef serve?", "answer": "Our catering service lasts for one and a half hours (from setup to cleanup).", "category": "Catering" }, { "question": "I have picky eaters, what can I do if they don't like the preset menu options?", "answer": "Guests can have the option of customizing orders with the ingredients provided per the preset menu.", "category": "Catering" }, { "question": "When am I charged for the catering services?", "answer": "We use the credit card number submitted to process the transaction the day of the event; we bring a signature slip with us to be signed at the end of service.", "category": "Catering" }, { "question": "Does Sweet Paris deliver?", "answer": "Our online ordering system through <a href='https://order.incentivio.com/c/sweetparis/'>https://order.incentivio.com/c/sweetparis/</a> is only available for in-store pick-ups. However, if you’re looking for a delivery service, we do partner up with Uber Eats, Doordash, and Grubhub for delivery orders (depending on location).", "category": "Online Orders" }, { "question": "Can I place an order to pick up later?", "answer": "Yes, once you choose your location on <a href='https://order.incentivio.com/c/sweetparis/'>https://order.incentivio.com/c/sweetparis/</a> you will be redirected to the online ordering page where you will be asked if you’d like to pick up your order immediately or schedule your pick-up for a later time.", "category": "Online Orders" } ]